Privacy Policy

Effective Date: June 12, 2025
Privacy Policy for Kristen Lettini, LLC

Introduction
At Kristen Lettini, LLC, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect personal data when you interact with our services, including email and SMS communications.

Information We Collect
Personal Information: This includes your name, email address, phone number, and any message content shared via email or SMS communication.

Device Information: We may collect technical data such as IP addresses or device identifiers to support security and analytics.

Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies to enhance your experience on our website and within our email communications. These tools help us understand user behavior, improve our services, and tailor content to your interests. You can manage or disable cookies through your browser settings. We currently use tools such as Google Analytics and Flodesk to gather information about user interactions.

How We Use Your Data

• To send email and SMS messages related to appointments, services, billing, product updates, and other business-related communications.
• To improve our services and ensure timely, relevant communication.

How We Share Your Data

• Service Providers: Your data is securely hosted through an email service provider (currently Flodesk) and CRM SMS functionality (currently 17hats), and processed by their trusted service providers (e.g., Bandwidth for SMS) solely to deliver communication.
• Compliance: We may share your data if required by law or to protect our legal rights.
• No Third-Party Sharing: Your personal information, including mobile opt-in data, will never be sold or shared with third parties for marketing or promotional purposes.
• Third-Party Links: Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Data Security
We use encryption, secure platforms, and industry-standard safeguards to protect your information. Access is limited to authorized personnel only.

International Users: If you are accessing this site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the U.S.

Data Retention
We retain your data only as long as necessary to provide services and comply with legal and operational requirements.

Your Rights

• Access and Updates: Contact us to review or update your personal data.
• Opt-Out of SMS: Reply "STOP" to any SMS to cease receiving messages.
• Opt-Out of Email: Click the "unsubscribe" link in any email or contact us directly.

Children's Privacy: Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Changes to This Policy
We may update this Privacy Policy to reflect new practices or regulations. Significant changes will be posted on our website or communicated directly.

Contact Information
Kristen Lettini, LLC
admin@kristenlettini.com